Refund Policy

1. How Credits Work

Credits are a prepaid currency used exclusively to publish job listings on TalentWick. One credit is consumed when a job posting transitions from draft to "Active" status and becomes publicly visible to candidates. Credits do not expire as long as your account remains in good standing.

2. Non-Refundable Credits

Credits that have already been consumed to publish a job listing are non-refundable. This applies regardless of:

• The number of applications received during the listing period
• Whether the position was filled, cancelled, or put on hold after publication
• The listing being closed, paused, or expired before the 30-day period ends
• Voluntary removal of the listing by the recruiter

Credits are debited at the point of publication because server costs, search indexing, and candidate visibility are incurred from that moment.

3. Refunds for Unused Credits

You may request a refund for unused credits (credits that have not been applied to any published job listing) within 14 days of the original purchase date.

To be eligible, your refund request must:

• Be submitted within 14 calendar days of the purchase date
• Be for credits that have not been partially or fully consumed
• Be made by the account holder who completed the original purchase

Approved refunds are processed to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

4. Partial Refunds

If you purchased a credit bundle and have used some but not all credits within the 14-day window, we will issue a pro-rata refund for the unused portion only. Consumed credits are not refundable under any circumstances.

Example: You purchased a 5-credit bundle and published 2 job listings within the 14-day window. You may request a refund for the remaining 3 unused credits.

5. Technical Errors and Duplicate Charges

If you were charged in error due to a technical fault on TalentWick's side — for example, a duplicate charge, a failed transaction that was still billed, or a system error that consumed credits without publishing a listing — you are entitled to a full refund of the affected amount. Please report these issues as soon as possible and within 30 days of the transaction date.

We take billing accuracy seriously and will investigate all reported discrepancies promptly.

6. Account Closure

If you choose to close your TalentWick recruiter account, you may request a refund for any unused credits remaining on your account at the time of closure, regardless of the 14-day window, provided the account closure is voluntary. Accounts closed due to violations of our Terms of Service are not eligible for refunds.

7. Candidate Accounts

TalentWick is free for job seekers. There are no charges to candidates, and therefore no refund policy applies to candidate accounts.

8. Disputed Charges (Chargebacks)

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks that are later found to be unjustified may result in suspension of your TalentWick account. We are committed to resolving billing disputes fairly and quickly.

9. How to Request a Refund

To request a refund, email us at support@talentwick.com with the subject line "Refund Request" and include:

• Your registered email address
• The purchase date and amount
• The number of unused credits you are requesting a refund for
• A brief reason for the refund request

We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–10 business days.

10. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted with an updated effective date. Material changes will be communicated to active users via email at least 14 days before taking effect. Credits purchased before a policy change are subject to the policy in effect at the time of purchase.

11. Contact Us

For refund requests or billing questions: